Support

How to report a bug, request a feature, or reach the operator.

Before you write#

Two things solve most problems faster than a message would:

Troubleshooting — organised by symptom
/settings view — your whole configuration in one place

And inside Discord, /help command:<name> gives you the exact options, level and permissions for any command.

Getting in touch#

Website: ledra.xyz Email: support@ledra.xyz

That address is the one published in Ledra's Privacy Policy and Terms of Service, and it is the right route for anything involving your data.

A dedicated Discord support server is planned. Until it exists, the address above is the only official channel — anyone claiming to be "Ledra support" in a DM is not.

Reporting a bug#

Include as much of this as you can:

What you did — the exact command and options
What happened — the exact message, or a screenshot
What you expected
Your server ID — right-click the server → Copy Server ID (Developer Mode must be on)
The reference ID, if the error showed one

A reference ID is worth more than a paragraph of description. Unexpected errors show one, and it points straight at that exact event in the logs.

Requesting a feature#

Say what you are trying to achieve, not only the feature you have in mind — sometimes there is already a way, and when there is not, the underlying goal shapes a better solution than the proposed one.

Useful context: how big your server is, how often the situation comes up, and what you do about it today.

Data requests#

For access, correction, deletion or a copy of your data, write to the address above and include your user ID or server ID.

Some things you can do yourself, right now, with no request:

/reminders list       Everything Ledra holds for you personally
/settings view        Your server's full configuration
/modlogs member:@You  Your moderation history

→ Your data

Security issues#

Found something that lets someone bypass permissions, escalate their access, or reach another server's data?

Please report it privately by email rather than posting it publicly, and give a reasonable window for a fix. Include the steps to reproduce it.

Response times#

Ledra is maintained by one person. Expect a reply within a few days rather than the same hour. Security reports are prioritised.